Asiainfo Northern Telecom Received Orders Online Service System

Recently, Northern Telecom and Asiainfo company formally signed cooperation agreements, including the building of common Tianjin, Henan, Shanxi, Heilongjiang, Hebei, Shandong, Liaoning, Jilin and Inner Mongolia North nine provinces online call center system for telecommunications customers with a unified personalized service, effectively improve service levels.

With 3G services launched step by step, the four operators are invariably strengthen the building of IT systems to upgrade the level and build market operators core competitiveness. Online customer service center, China Telecom electronic channels an important part of China Telecom is fully provided for all customers the unified self-service Internet portal. To extricate itself from the traditional way of business services by the Office of space and time constraints of the various factors to achieve the northern governorates online call center and the unity of various operational norms, offers customers an early realization of a multi-level, independent of the high standard services is imperative.

Currently, the Northern Telecom 9 provinces and cities have basic online customer service centers to achieve customer login registration, billing / Long single inquiries, operations (PWC) admissible, complaints suggested that self-service, information dissemination, and other functions. Asiainfo Northern Telecom in-depth understanding of engineering construction requirements, the system is directed against the North Telecom not unified version of the status quo, since the use of online services Asiainfo solutions AITWSS upgrade Northern Telecom online call center system. Asiainfo AITWSS system can provide a unified, comprehensive services interface, customers can provide a unified integration of customer information display; on-line products (services) ordering, opening and change; on-line customer care and customer support services, such as reminding , notice, the proposed complaint, investigation and opinions; Online Recharge, payments and fees, user-friendly cost management, and other functions. AITWSS provided by the rich content and services, Northern Telecom can not only reduce customer service costs, and can greatly improve customer service, increase customer satisfaction, to enhance online customer service center in the North in the way the telecommunications customer contact position, it Telecom customers into contact with the main service window one.

Asiainfo, president and CEO Zhang Zhenqing, said: "Faced with the new trend of network integration, comply with the 3G era of the new developments in the application of emerging new challenges, a strong business support system has been the development of the telecommunications industry a major focus , we have felt our customers are increasing the intensity of building IT systems. friendly interface and efficient online self-service center is an important component of the telecommunications CRM. Asiainfo provide a mature software system and professionalism in project implementation capacity , to deliver a powerful IT system effectively protected. "

Source: eNet硅谷动力 Hu Ying Nov. 30, 2007